Terms, in plain words.

Updated 2 October 2026.

Unpack is a service for people buying property in New Zealand. Forwarding an email to files@unpack.nz, or signing in at unpack.nz, means you agree to these terms.

What Unpack does

We take the emails you forward, pull out the property documents in them and behind the real estate agent’s portal links in them, sort those documents, and give you one page to view or download them from. We keep that page for six months after it was last used. The privacy page says what we keep and who can see it.

What it doesn’t do

• Unpack does not check, interpret or give advice on any document. A tick on the page means we hold a file with that name, not that the file is complete, current or correct.
• Unpack does not replace your lawyer, your building inspector or your own reading of the documents. Make decisions on the documents themselves, not on our list of them.
• Unpack cannot recover a document a real estate agent has already taken down. When a link is empty, we say so, and the document has to come from the agent.

Your part

• Forward only email you are entitled to forward, about a property you are genuinely looking at.
• Don’t forward our emails to anyone. The link in them opens your page, with your notes and your controls. To show someone the documents, make a share link on the page: it is read-only, and you can turn it off. Whoever has a share link can open it, so send it only to people who should see those documents.
• Keep your own copy of anything that matters. The page is deleted six months after it was last touched, and we may need to take the service down at short notice.
• You can stop at any time. Delete everything, on your account page, removes your pages and your account.
• Stay within the limits on the page: 95 MB a file, 25 files at a time, 500 files and 5 GB a property.

Availability and liability

Unpack is offered as it is, without a promise that it will always be available or always sort every document correctly. To the extent New Zealand law allows, we are not liable for any loss arising from using the service or from a document being missing, misnamed or out of date. Nothing here limits rights you have under the Consumer Guarantees Act 1993 where it applies.

Changes

If these terms change, the date at the top changes with them. Continuing to use the service after a change means you accept it.

Contact

Unpack is made in Wellington, New Zealand. Ask on the support page, or write to support@unpack.nz.